ArcaMax

After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promises to restore his voucher. But it doesn't. How do you get the airline to do what it promised?

Q: I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, which was valid until Nov. 4. ...Read more

Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her?

Q: Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the ...Read more

Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal? And can he get his money back if he never asked for the insurance? Let's find out.

Q: I recently rented a car with Sixt through Auto Europe near Lisbon, Portugal. A few days after I returned the car, I received a charge on my credit card for an ...Read more