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Travel Troubleshooter: ITA Cancels The Wrong Ticket For A Flight By Mistake
Q: I'm trying to get a refund for a ticket on ITA, and I'm hoping you can help me. We had tickets on ITA to fly from Dallas to Barcelona to catch a cruise. My grandson, Jacob, could not make the cruise, so four months before our departure, I called ITA to cancel his flight.
Just before our departure, I checked the remaining three passengers, ...Read more
Travel Trpoubleshooter: Vacationer Unable To Enter His Own Rental Through Booking.Com
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
Q: I recently used Booking.com to reserve an apartment in Menaggio, Italy, for two nights. I decided to use Booking.com because of its reputation and the property's positive reviews. Before I left, I noticed the ratings for this place ...Read more