ArcaMax

Bart Colen's host cancels his rental at the last minute, and Airbnb promises to send him a refund. But months later, the money is still missing. The reason? Colen closed his bank account.

Q: I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund ...Read more

Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic. Souza then mistakenly allowed her ticket credit to expire. Can she get a refund?

Q: In late 2018, I booked three flights on Air France for a trip in 2019 through American Express. I had to cancel the flights and received a one-year ticket ...Read more

The Miraval Berkshires, an all-inclusive resort in Lenox, Massachusetts, overcharges Dalia Hamzeh by $2,500. Now it is refusing to answer her emails. How can she get her money back?

Q: I booked a weekend trip for early September last year to the Miraval Berkshires, an all-inclusive resort in Lenox, Massachusetts. It was my best friend's ...Read more