ArcaMax

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions, but it's keeping his money. Can Booking.com help him get a refund?

Q: I have a reservation with a hotel in Cancun, Mexico, through Booking.com. It is during the high season, and I was concerned that the hotel might be full and that my reservation would ...Read more

Justin Baribeau reserves a hotel room through Booking.com, but when he gets there, they have no record of his reservation. Can he get his money back?

Q: I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability...Read more

Hertz says Shane Rich rented a car in Cabo San Lucas, Mexico, with two women. He says he wasn't in Mexico at the time. Now the company has suspended his rental privileges. How can he reverse their decision?

Q: I rented a car from Hertz in Cabo San Lucas. After this, Hertz placed me on their Do Not Rent list and claimed that I tried to ...Read more