ArcaMax

Betty Barrett cancels her flight from Fort Myers, Fla., to Birmingham, Ala. at the start of the pandemic. Why won't American Airlines refund her ticket?

Q: I recently used part of a $721 ticket credit on American Airlines to book a flight from Fort Myers, Fla., to Birmingham, Ala., to see my grandson perform with the Alabama Ballet. I used $...Read more

What's wrong with Robin Hogue's Acura TLX? And why won't Acura cover her warranty repairs?

Q: Two years ago, I bought a 2018 Acura TLX from an Acura dealership located in northwestern Indiana. Unfortunately, since purchasing this vehicle, I have encountered a couple of mechanical issues. The most recent is a sudden break of a connecting rod.

...Read more

Tessa Tan orders a sweatshirt from Armani Exchange, but it doesn't fit. Why won't the company exchange it for her?

Q: I'm trying to get an item exchanged that I bought through Armani Exchange online. Last year, I bought several items from Armani online. One of them, a crew-neck sweatshirt, was too big for me.

I called Armani and a ...Read more

The seat belts on Richard Johnson's Lexus RX350 won't release. But his dealership can't help him. How do you fix this?

Q: I have a problem with my Lexus RX350 that I can't resolve with my local dealership. My problem is that the front seat belts, especially the driver side, do not release cleanly.

I have owned several dozen cars during my 60 ...Read more